Refund policy

Refund and Return Policy
At The Famous 4th Street Cookie Company, we take pride in delivering fresh, high-quality cookies to our customers. Because our products are perishable, we have specific guidelines for refunds and returns:

1. Refunds for Orders Not Yet Shipped

   • If you need to cancel your order, you may request a refund for any items that have not yet shipped. Please contact us as soon as possible to ensure your request is processed before your order leaves our facility.

2. Damaged Orders

   • We take every precaution to ensure your cookies arrive in perfect condition. If your order is damaged during transit, please contact us within 24 hours of delivery.

   • We will request photos of the damaged product and packaging so that we can file a claim with the shipping carrier and process your refund or replacement promptly.

3. Returns Are Not Accepted

   • Because our products are perishable, we cannot accept returns once your order has left our facility. This policy ensures the safety and freshness of our cookies for all customers.

For questions or assistance with an order, please contact our customer service team at 215 625 9870 or email us at info@famouscookies.com.